Butler School

Our team of experts has created a bespoke curriculum focusing on the classic elements of the traditional butler service and the current market needs and demands. Epitome LTC has been training butlers for a wide range of fields such as residences, hotels & resorts, yachts, and cruise ships. For each specialty, out trainers will prepare you to reach your maximum potential and understand your principal’s needs. Contemporary butlers are required to be aligned with cutting-edge technology and unique techniques to impress their high-profile employers and guests. Residence and team management, table setting and inventory control, laundry and wardrobe management and pet handling will become second nature to you following our tailor-made courses. Epitome’s LTC approach is the perfect combination of practical hand-on training and the necessary theoretical knowledge. Our trainers have worked with a plethora of Royal Families and celebrities around the world and are willing to share with you the know-how to become Epitome’s LTC brightest graduate.

Butler School

Curriculum – Training Points

• The History of “The Butler” worldwide
• The ideal personality of a Butler – traits, skills, personal and professional attributes
• The role of a modern butler and the required IT skills
• Personal Presentation and Dress Code Formal Wear. The importance of the attire
• Calendars –Inventory creation
• Safety and protection management
• Personal care, Elder, guests, Child (Nannies) and Pets
• Special event budgets/ expenses, maintenance of collectibles
• Hiring and retaining household staff
• Introduction to the Family Office
• Shopping for the principal and make a budget for the operation of the residency Excel and other software systems to use
• Preparing for Travel and anticipation of the conditions
• Cultural Etiquette and protocol around the world Names and how to address people accordingly
• Cultural diversity knowledge
• The art of conversation. Small talk and polite gestures
• Telephone Etiquette
• Social Confidence and communication
• Relocating Households and all the considerations with external contractors and suppliers
• Chauffeur Duties. Practical demonstration and safety rules
• The importance of a Female Butler and the cultural restrictions and rules in Muslim countries
• Housekeeper Procedures for Butlers and how to collaborate effectively with the housekeepers in the residency
• The art of collaboration and team building
• The history of English Afternoon Tea and the set-up and service of traditional High Tea
• Food Service operations for Butlers (Table and Functions)
• Overview Introduction to Wine, Spirits and Cigars for Butlers
• Valeting Duties for Butlers
• The full wardrobe management procedures and different garment’s care
• Packing and unpacking of clothes & suitcases
• Guest arrival and departure procedures
• Laying down of wines Storage of spirits, beers, and minerals
• Transportation of wines
• Storage and security of silver
• Full training product of how to handle different types of silver and how to maintain the silver collections of your Principal
• Meet and greet including departures. Methods, tips and ways to create a personalized experience for your guests
• Deportment: Trays / positions of hands / plates / glasses / walk / posture / speed
• Champagne knowledge and how to open a bottle of champagne and serve
• Cognac knowledge and service
• Cigar presentation and how to storage and serve them accordingly
• Laying trays / how to present items
• Methodology / check lists and delivery standards
• Menu presentation
• Napkin presentation & folding
• Dining protocol
• Setting a formal and informal table
• Silver service essentials
• Dealing with a difficult guest. Complaint handling and methods to apply
• Dealing with a drunk guest
• Dealing with spillage effectively. The spillage kit
• Seating a guest