Leading by example is one of our main principals. We added this story in our portfolio since we believe that this is our starting point. Epitome’s principal trainer served the Former Royal Family of Greece for over 3 years in their residence in Porto Cheli. From Royal Protocol and legendary dinners with historic figures to household management techniques, we are the experts in managing a demanding household. The knowledge and experience that he gained during those years became the force that urged him to start sharing his expertise.

The first Official International Butler Course in Athens has been completed and we could not be prouder of the outcome. Our graduates showed tremendous enthusiasm during the full week of lectures and workshops and the graduation ceremony was full of positive emotions. The team had the chance to take a look into the world of the modern butler and adopt techniques that will set them apart in their professional environment. During this course, our graduates discovered the art of impeccable service and refined etiquette. We are looking forward to welcoming you to our next course later this year.

A hand-on dining etiquette workshop during the annual lunch of LVMH’s highest performers and management. Our trainer delivered excellence showcasing excellent table manners and how to stand out in a formal dinner representing your brand. An absolute pleasure combining business with pleasure with the leading brand of the fashion industry.

InterContinental Hotels & Resorts has delighted luxury travellers since 1946. An interactive and unique week-long training in order to upgrade the hotel’s butler service. Our lead trainer motivated and shared with the team the necessary tools and techniques for the guests to have an unforgettable experience. Highlighting IHG’s expectations in this high-style seaside retreat.

PHĀEA Resorts embrace innovation, sustainability and family values that create meaningful travel experiences. With the Cretan hospitality at heart, they give prominence to a truer, more timeless Greece that is worth celebrating. Our goal in this specific training was to embrace their unique philosophy in a completely tailor-made course for the Front office and Concierge team. Telephone etiquette, practical upselling techniques and captivating small talk were the main topics of this anthropo-centric training.

The world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa. It was a pleasure working with the Guest Experience team of world Europa that will welcome and handle elite guests and requests during the World Cup period in Doha. A dynamic training tailor made to the needs of the high-profile clientele that the team will face.

As it prepares to celebrate its hundredth birthday, the legendary hotel has taken the initiative to
invest in the training of the butler team and elevate the overall service quality. Our principal trainer
spent 10-days working closely with the head and junior butlers to make sure that the current
procedures and standards are aligned with the new trends and customer expectations. A tailor-
made course agenda was created in order to provide the team with useful tips focused on the
expectations of each customer segment and the improvement of the communication and team-
performance.

Thailand’s most famous luxury lifestyle masterclass. The course introduced participants to the basics of a luxury lifestyle and high-profile experiences. The goal of the workshop was to understand how networking opportunities allow us to build stronger relationships in today’s evolving luxury business landscape. It was a pleasure bringing HELLO! Magazine Thailand’s vision to life: help you delve deep into the world of luxury lifestyle and establish your own personal image.

Signature Flight Support is the world’s largest network of Fixed Base Operations (FBOs). With over two hundred locations their goal is customer service excellence. Our principal trainer collaborated with the team in order to elevate the level of service at the private jet terminals and ensure that the VIP clients will receive the level of service that Signature Aviation promises to offer.

The Mercedes-Benz Group is one of the world’s most successful automotive companies with a long history and presence in Thailand. Our tailor-made program was created to develop the skills of the brand representatives and salespeople for an elevated customer experience. Small-talk, customer engagement techniques and personalization of service were some of our trainer’s biggest achievements when it comes to this team. An absolute honour to work with the team of one of the most historic automobile companies.

Costa Navarino is home to two luxury five-star hotels, The Romanos, a Luxury Collection Resort, and The Westin Resort Costa Navarino. With two separate buildings, the constant development and improvement of the Front of House staff is necessary. We created an innovative and technical program tailored to the needs of this unique resort. Guest recognition, body language and use of the right jargon were the main points of this training in the heart of Greek Hospitality.

A tailor-made butler course that led to the launch the new butler department of the Regency Hotel in the Arabic Gulf. Workshops were organized in order to introduce unique flower arrangements, shoe valet service and etiquette & protocol. It was a pleasure being part of this developing team that will now face the demands of their elite clients with confidence and the right expertise.

During the collaboration of Oman Tourism College and TBBI, our principal trainer delivered excellence in creating and delivering the training agenda and curriculum to the students. A 6-month journey to enhance the quality of training and prepare all the necessary tools to develop multi-skilled professionals in the specialised hospitality field. A pioneering agenda that was carefully made for the Omani students was praised during the evaluation.

Velaa is the ultimate island escape. These private residences were built for top VIP guests and a very exclusive clientele who considers this island their second home. Our tailor-made butler course was created with a focus on the VVIPs and repeat guests that the Velaa butler team is prepared to impress. Private dinners, packing & unpacking and welcoming guests using the right language were some of the agenda points for this exclusive paradise.

A legendary Mega Yacht with more than 70 employees on board was the training field of this course. Our lead trainer had the chance to work with a highly experienced team in a very challenging course. The crew was challenged in order to provide the highest level of luxury service to the owners of the yacht as well as their distinguished guests. The course focused on the crew’s responsibilities and skills such as international communication skills, in room dining service and soft skills necessary for a smooth sailing.

The world-renowned Grace Bay Club, the first luxury all-suite resort in Turks & Caicos, offers guests an experience far superior to the typical Turks & Caicos hotel. Our principal trainer carefully worked with the butler team in order to ensure that the team is able to deliver 5* service and an create a bond with the suite guests during their stay. In collaboration with the managers, it was possible to create a training agenda focused on the needs of the team.

A pioneer in the yachting world, PrivatSea is a full-service yacht management company, supporting private and corporate super yacht owners. A specialized program for the interior crew of one of Privatsea’s clients in their Mega Yacht. Our lead trainer has years of experience when it comes to the essentials of the luxury yachting industry.

Our team has great experience with custom-made courses for embassies, ambassador residences and diplomatic centres. Etiquette & Protocol, International communication barriers, banquet displays, posture and deportment and understanding the state hierarchy are great examples of what our lead trainer helped the participants master in the Embassy of Japan in London.

This postcard-perfect getaway offers 64 sea-view suites and villas in Maldives that are luxurious and lavish and cater to a VIP clientele with unique demands and expectations. Our principal trainer delivered excellence working with the Guest experience team of the resort and elevating the butler service of the hotel by highlighting techniques that facilitate the clients’ needs.

Browz is the leading beauty brand in the Middle East, showcasing two of the most luxurious beauty centres in Dubai and Abu Dhabi. Our principal trainer had the chance to work with this dynamic team of professionals in order to elevate the service and improve the customer experience. A week-long interactive workshop where the team had the chance to practice useful communication techniques and get out of their comfort zone. As a result, the team improved its overall performance and they are capable of passing the knowledge to the newest members of Browz.

Royal Caribbean is famous for driving innovation at sea and has successfully redefined cruising. Guests sail on exciting itineraries to some of the world’s most popular destinations and enjoy Royal Caribbean’s friendly and engaging service. Our trainer worked with the Royal Genies, who are the ultimate insiders, all designed around the signature suite guests in an online course annihilating the distance.

This five-star luxury hotel in Limassol is the pinnacle of luxury & style, combining impeccable facilities with world class hospitality and service. This week-long course that included participants from various departments, presented the basics of hotel butler service and simple principals that each team member should embrace in order to provide the suite guests with an unforgettable and personalised experience.

VistaJet’s distinctive silver and red aircraft, welcome passengers all over the world. Every flight is unique, and they take care of every detail to ensure that their clients enjoy a tailored service experience. During the FBO training, the focus was on the personalization of service at the private jet terminals and on board. Private diners, sommelier tips and in-flight service techniques were highlighted during this interactive course that has as a goal to elevate the VIP service offered by the cabin crew.

One of the largest group of companies in Cyprus that is still driven by the human approach and excellent customer service. A Unique and practical workshop took place in order to allow Zorba’s employees to expand their customer service knowledge and find ways to elevate customer experience focusing on body language, soft skills and having a customer-centric mindset.