Domestic Staff

Domestic Staff Training is Epitome’s LTC expertise. Our trainers have collaborated with some of the world’s most prominent households, giving us the benefit of creating a detailed and practical course that will allow our students to prepare for an astounding career in the Domestic Service Industry. From Household Managers to Housekeeping Supervisors and Personal Assistants, Epitome LTC will allow you to enter some of the most famous households, working for Royal Families and world-wide famous personas. Our experts work closely with your domestic staff in your own environment to make sure that your team will reach its maximum potential. At the end of every course, Epitome LTC will provide you with a Villa Portfolio and all the necessary Standard Operating Procedures in order to have a lasting effect and a perfectly operating household.

Curriculum – Training Points

• Communication Skills
• listening skills, body language, tone of voice, and conflict resolution
• Cleaning and Housekeeping
• Time management
• Prioritizing tasks, planning their schedule, and working efficiently
• Cooking and Meal Preparation
• Training in cooking techniques, menu planning, and food safety and hygiene
• Personal Grooming and Hygiene
• Etiquette and Protocol
• Knowledge of formal and informal dining etiquette, dress codes, and other social norms
• Confidentiality and Privacy
• Childcare and Elderly Care
• Security and Safety
• Knowledge of emergency procedures, security systems, and safe handling of hazardous materials
• Cultural Sensitivity
• Knowledge of different cultures, religions, and customs, and an understanding of how to respect and accommodate them.

Superyachts

Our trainers have constructed a special course to provide you with the information and capabilities you need to operate as a steward or stewardess in the quickly expanding superyacht industry. Our highly skilled, expert crew will train you to provide great levels of service. Our graduates understand and can reach the level of attention to detail anticipated on 7-star luxury yachts. This training program will allow you to enter the luxurious world of the Mega yacht Industry and provide you with great recruitment opportunities in some of the worlds’ most extravagant yachts. Our experts work with existing teams of stewardesses and hotel managers to allow them to establish the highest level of service. Epitome LTC is the only training company that specializes in creating Yacht Portfolios and Yacht Brochures for each of one of the yachts that we are working with to provide our clients with an ever-lasting memory of their vessel and its history.

Curriculum – Training Points

• Profiling guests and pre arrival procedures
• Providing Silver Service and different styles according to the guests profile
• Flower arrangements, theme parties /dinners and decoration
• Mixology steps and consideration, non-alcoholic etc
• Crew combination & Hierarchy
• On board protocol and Etiquette and the international etiquette rules and cultural diversity
• Confidentiality restriction and guests’ privacy
• Cultural differences and handling.
• Table setting & napkin folding. Mastering the art of making a table a stage for guests’ satisfaction
• Caviar, Foie Gras, Oyster, Sushi Etiquette
• Barista Art & making the 5 basic coffees internationally
• Tea Etiquette & Afternoon tea
• Introduction to Finest Wine & Champagne
• Wine presentation and serving techniques
• Cocktails & Mocktails elements and presentation
• In house laundry and details about housekeeping procedures for cabins
• Crew cabins and standards
• Catering on board the Yacht
• Special meals
• Food safety and handling Rules
• Kitchen management
• Plating techniques, carving and filleting as well as preparing offshore activities
• Team building and Hierarchy on board
• First aid training and basic response in an emergency situation
• International safety rules and communication

Hotels & Resorts

Epitome LTC has a long history and numerous successful collaborations with some of the world’s most historic and prestigious hotels and resorts. Our trainers have created a learning agenda that focuses on each department’s needs which is adjusted to the profile of the hotel and the team that our trainers work with. Concierge, Front Office, Housekeeping, Guest Experience and F&B teams are in the centre of our expertise. Our courses are deeply influenced of each hotel’s vision, and we make sure that the team will provide five-star service staying true to the organization’s values. During these courses, the teams learn how to successfully create the perfect first impression and create value through every step of the customers journey map leaving customers in awe.

Curriculum – Training Points

• Understanding the importance of customer service and guest satisfaction
• Overview of the hotel’s mission, values, and goals
• Communication and Customer Service
• Verbal and non-verbal communication skills
• Effective listening & empathy
• Conflict resolution and problem-solving
• Handling difficult guests and situations
• Professionalism and Ethics
• Professional appearance and grooming
• Reservation and Front Desk Operations
• Check-in and check-out procedures and tips
• Menu knowledge and recommendations
• Proper service techniques and etiquette
• Handling special dietary needs and allergies
• Bar operations and alcohol service laws and regulations
• Up-selling and cross-selling techniques
• Understanding market segments and customer profiles
• Understanding the importance of online reviews
• Working in a team environment
• Delegation and task management
• Motivating and coaching team members
• Time management and organization skills
• Stress management and self-care
• Learning new skills and keeping up to date with industry trends
• Practical Training and Shadowing
• Role-playing and simulations to practice skills and techniques.

Aviation / Cabin Crew

Having the ability to anticipate and satisfy the frequently complex needs of the prestigious customers is essential to maintaining success in the private jet business. Our trainers have worked with the top 3 aviation companies in the world making sure that the FBO staff and stewardesses are able to understand their clients’ needs and provide them with a five-star service. Our experts design a custom course with your team that adheres to the demands of your jet and the specific needs of your clients. A Standard Operating Procedure Booklet with all the particular training materials created for your aircraft’s identified special requirements will be handed to your jet at the conclusion of the training.

Golf Clubs & Spas

Epitome LTC has worked with some of the most prestigious Golf Clubs and Spa Centres worldwide. Bespoke training agendas and training points created to impress the most demanding clients. The goal of these tailor-made courses is to create a world-class golf & spa experience that will elevate the quality of the service and create the basis of long-lasting customer relationships for your business. Our training program will make sure that your staff provides exceptional customer service and dramatically improves the overall client experience, securing customer loyalty and lasting success for your organisation. From Golf Resorts to Luxurious Spa & Wellness Retreats, we commit to elevate your customers’ experience and working closely with your teams to improve their performance.

Online Training

All our courses mentioned above can be conducted in an online environment upon request. Our online trainings are based on a unique theoretical and practical approach providing our graduates with all the necessary knowledge for a successful career. Tailor made programs catered to the needs of your company can take place online limiting the cost and time of the trainings. Moreover, one-to-one courses can be arranged, specialized to your own personal demands. Epitome LTC has years of experience in online training and by using state-of-the art technology, we create an interactive and lively environment where our students can blossom.