A Pioneering Interior Yacht Crew Certified Program

Administering a superyacht entails intricate and demanding responsibilities, thus yacht owners should entrust their vessels to premier training companies offering internationally recognized programs.

Epitome LTC has meticulously formulated a yachting program that transcends conventional stewardship duties, enhancing both the caliber of service and the onboard experience.

The Epitome M.A.R.E. course portfolio presents tailored training solutions to advance the careers of Superyacht Professionals both on board and ashore.

Utilizing a Blended Learning strategy encompassing online and classroom-based instruction, learners have the opportunity to progress at their preferred speed catering to the needs of all levels.

M.A.R.E. has instituted two programs tailored to the proficiency levels of each participant.

The program focuses on the below points:

• Crew combination & Hierarchy
• Table setting & napkin folding. Mastering the art of making a table a stage for guests’ satisfaction /Service Terminology and explanation to work with international teams
• Profiling guests and pre arrival procedures. The importance and methods to effectively communicate with brokers and agents
• On board protocol and Etiquette and the international etiquette rules and cultural diversity
• Providing Silver Service and different styles according to the guest’s profile
• Mixology steps and consideration, non-alcoholic etc.
• Caviar, Foie Gras, Oyster, Sushi Etiquette
• Tea Etiquette & Afternoon tea
• Introduction to Finest Wines & Champagne
• In house laundry and details about housekeeping procedures for cabins
• Plating techniques, carving and filleting as well as preparing offshore activities

The program focuses on the below points:

• Providing silver service and different styles according to the guest profiles and cultural backgrounds
• Flower arrangements and decorations tips, theme parties /dinners and celebrations or special events. The art of upselling on the yacht.
• Cocktails & Mocktails elements and presentation, smoothies and fruit platters combination for kids and adults, aromatic waters and beverage recipes according to the occasion
• The art of turn down and tips from around the globe to surprise and delight the guests.
• Advanced Valet Services and how to handle with deliciated items and garments such as silk, cashmere , etc.
• Team building and the importance of maintaining wellbeing for self and others
• Food safety (HACCP) management system
• How to apply professional Interior administration onboard
• The purpose and usage of Interior Information systems, checklists, Inventories & documents
• How to receive goods, supplies following safe working practices and quality control of goods.
• Incorporating butler skills into your routine stew service